1분기: Driver Installation Unsuccessful

• Use Licensed Windows OS: Ensure you’re using a licensed Windows operating system. Try installing the driver on another computer if issues persist.
• Check Data Cable: Replace the data cable with a magnetic-proof one if possible.
• Port and Connection Issues: Front USB ports on desktop cases can be easily damaged. Use the rear port or a different computer.
• Machine and Cable Status: Ensure the machine is powered on, 비상버튼이 안눌려요, and the data cable is connected.
• 지원팀에 문의: Reach out to our after-sales support team via email for further assistance.

2분기: Incorrect Driver in Device Manager

• This can occur if another driver, LightBurn 드라이버와 같은, 설치되어 있다. Uninstall the incorrect driver and delete all related files.

3분기: USB Flash Drive Issues

• Download Drivers and Software: Visit ComMarker’s official website to download the latest Q1 driver and software.
• 지원팀에 문의: 문제가 지속되는 경우, contact our after-sales team via email.

4분기: Red Light Preview But No Marking

• 초점 거리 조정: 단계를 참조하세요 4 of the operating instructions for debugging methods.
• 지원팀에 문의: For additional help, contact our after-sales team via email.

Q5: Software in Demo Mode or Missing Dongle

• Ensure the machine is powered on and connected to the computer.

Q6: Inconsistent Preview and Engraving Area

• 교정 파일 가져오기: Use the calibration file provided on the USB drive. Follow step 3 of the operating instructions.
• Adjust Red Light Settings: ~ 안에 “매개변수 (F3),” 조정하다 “오프셋 X” 그리고 “오프셋 Y” based on measurement deviations.
• Further Assistance: Contact after-sales support if needed.

Q7: Changing Physical Marking Area

• 사용 “필드” settings under “매개변수 (F3)” to adjust “오프셋 X,” “오프셋 Y,” 또는 “각도” as needed.

Q8: Canvas Board Not Displaying Imported Content

• 다음을 클릭하세요. “실천센터” button to center the content.

Q9: Deteriorating Laser Performance

• 클린 필드 렌즈: Use a clean cloth to wipe the lens, as contamination can weaken the laser.
• Replace Lens: If contamination is severe, a new lens may be necessary.

Q10: Suitable LightBurn Software Version for ComMarker Q1

• For gantry-type system users, 구입 “Add Galvo devices to existing license key.” 그렇지 않으면, choose the “라이트번 – Galvo license key.”

ComMarker Q1 Laser Engraver and Cutter